I never expect you to turn _______ at the meeting. I thought you had gone abroa

听力原文：M: I'm never going to that coffee house again!

W: Why？What happened？

M: It's the third time in a week that I've had lousy service. I don't expect five-star treatment，but I do expect service industry employees to be at least civil.

W: What happened this time？

M: I walked in and went up to the counter to place my order. The woman working there was talking to her friend，another customer. I stood there，clearly needing to be waited on and she couldn't have cared less.

W: You mean she didn't even acknowledge you？

M: Are you kidding？She didn't stop talking for one second. When she finally took a breath，I told her my order. She gave me a dirty look and finally turned around to get my coffee. She practically threw it at me!

W: Well，maybe she was having a bad day. At least you got your coffee.

M: I got a cup of coffee，but not the kind I ordered. When I realized it，I went back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the chutzpah to try to tell me that I had made a mistake in telling her my order. Not only did she not take responsibility for her mistake，she tried to tell me that it was my fault!

W: That's really infuriating. What are you going to do？

M: One good thing about her talking with her friend for so long is that I got her name. I'll be calling the manager to Complain.

W: Aren't you overreacting？

M: No，I'm not. She's lucky I didn't pour the coffee over her head!

(23)

A．She is complaining to her manager.

B．She is talking on the phone with her friend.

C．She is talking with her friend in person.

D．She is checking phone messages.

听力原文：M: How do you feel about flying？

W: I don't mind flying. What I don't like is not being able to keep an eye on my luggage. Whenever the man at the airport hakes my luggage, I never expect to see again.

M: There is always a chance it will fly to Paris while you fly to Rome. Has anything like that ever happened to you？

W: No, but it has happened to other people. Just the other day. I heard about a Japanese woman who lost her suitcase. It was a true story. She was on one of those five-day tours around Europe.

M: Where did her suitcase get lost？

W: I don't think she ever find out. When she arrived in Europe, her suitcase wasn't there. She had to travel through four countries in the same clothes.

M: I suppose she bought another toothbrush at least. Couldn't she buy another dress？

W: No, she had spent all her money on the tickets for the tour. Besides, she never had time to shop. Every time they reached another airport, she had spent her time in the luggage room looking for her suitcase.

M: What a way to spend the vacation!

What does the woman dislike about traveling by air？

A．The likelihood of losing her luggage.

B．The possibility of taking a wrong flight.

C．The difficulty in communicating with others.

D．The unfriendliness of the porter at the airport.

21. Many people think just saying "I'm sorry" is enough for an apology.

22. People need to take a few important steps to make a truly heartfelt apology effective.

23. The first and most important step is to admit that you have done everything wrong.

24. The second important step is to accept complete responsibility for what both parties did.

25. You should be specific when you acknowledge the injury you have caused the other person(s).

26. Don' t try to look for the other person' s faults in the problem.

27. Forgetting doesn't mean forgiveness. That is something that few people can truly do.

28. Forgiveness means giving up the right to hurt back or hold it over others.

29. Only when words are given with action could they be meaningful.

30. Once trust is broken between people , it could never get repaired.

A．You bet they would never stop to eat till they are full.

B．What you can expect is that they would not stop eating unless there was no more food,

C．The only thing you would expect is that they wouldn't stop eating till they had had enough of the food.

D．The only thing is that they wouldn't stop eating till they felt sick.

B: Yes. They made him stop working after 50 years at sea. He's pretty upset about it, but what can you do？ He has to accept that.

A: He's all alone, isn't he？

B: Yes. His wife's been dead for years. They had one daughter, Doris, but she went off to town as soon as she left school, and he hasn't heard from her since. I hear she's making good money as a model.

A: Maybe someone should get in touch with her, get her to come back for a bit to help？

B: I don't suppose she'd come. She never got on with her father. He's a bit of a tough character, and she's as selfish as before. Oh, I expect old Jake will get by. He's healthy at least, comes into the clinic for a check regularly.

A: Are you his doctor？

B: No. My colleague, Dr. Thomas is.

A: That bad-tempered old man？

B: Oh, no. Dr. Thomas is not really bad-tempered. He just looks like it. He's an excellent doctor. He teaches me a lot. And he has a very nice family--his wife invites me over there to supper every week, very pleasant.

A: I know his daughter, a bit careless but bright and popular with her age-group.

B: I like that little girl, too.

(20)

A．Two.

B．Four.

C．Six.

D．Five.

I didn't expect you to arrive so soon. How long did the journey ______.

A．go

B．cover

C．make

D．take

听力原文：W: I don't expect you'd have time to help me with this.

M: As it happens I would.

Q: What does the man mean？

(13)

A．He would like to know what happened.

B．Because of what happened, he had no time.

C．He can help the woman.

D．He would have helped if he had the time.

听力原文：W: Ah, come in, Mr. Parrot. Please sit down.

M: Thank you. A friend of mine told me the new bank manager was a worn... I mean, a lady, but I didn't expect you to be so young.

W: Well, never mind that, Mr. Parrott. What can I do for you？

M: Well, this friend told me that you lent him some money.

W: I don't think I've lent any money to a friend of yours, Mr. Parrott. The bank may have done that.

M: Yes, well, I wondered if I could borrow some money, too.

W: I see. You have an account with us, I suppose. Ah, yes, here's your file. Er, I'm afraid you're overdrawn, Mr. Parrott. How about a hundred pounds, as a matter of fact.

M: Really？ As much as that？ I didn't know.

W: And how much money would you like to borrow from us？

M: Fifteen thousand pounds.

W: That's rather a large sum of money. Can you offer us security？ Do you own the house where you live, for example？

M: Oh, yes. I own quite a lot of shares, too. A friend of ours looks after them.

W: A friend of yours？

M: well, a friend of my father's, actually. But they all belong to me. My father gave them to me after I got married last year. He's quite a rich man, you see.

W: He must be. Then why don't you ask him to lend you the money？

M: I don't like borrowing money from him. He wants me to be in- dependent from now on.

W: So I suppose you need this loan bemuse you want to set up a business of your own.

M: Well, no. I want to buy a weekend cottage, actually.

W: A cottage？ I'm sorry, Mr. Parrott, I don't think we can help you.

(27)

A．His friend.

B．The former bank manager.

C．The manager's friend.

D．His father.

M: These things never start on time.And anyway,I don't think it would be crowded.

Q: What does the man imply？

(17)

A．The lectures are usually crowded.

B．The lecture has already started.

C．It is easy for them to get seats.

D．The lecture may be canceled.

M: Yes. They made him retire after fifty years at sea. He is pretty upset about it, but what can you do？ He really is past it. W: He is all alone, isn't he？

M: Yes, his wife has been dead for years. They had one daughter. Dories. But she went off to town as soon as she left school. And he hasn't heard from her since. I hear she is making good money as a model.

W: Maybe someone could get in touch with her. Get her to come back for a while to help？

M: I don't suppose she'll come. She never got on with her father. He is a bit of a tough character and she is rather selfish. Oh, I expect old Jake will get by. He is healthy at least, comes into a clinic for a check regularly.

W: Are you his doctor？

M: No, my partner doctor Johnson is.

W: That bad-tempered old thing？

M: Oh, he isn't really bad-tempered. He just looks it. He is an excellent doctor, taught me a lot, and he has a very nice family. His wife invites me over there to supper every week. Very pleasant.

W: Yes. I teach the daughter Pen at school. She is a bit careless and lazy about her school work, but a bright little thing and very popular with her age group.

Questions:

Why does old Jake look terribly depressed？

What do we learn about Jake's wife？

What does the man say about Jake's daughter？

What does the man say about Jake's doctor？

(23)

A．His health is getting worse.

B．He can no longer work at sea.

C．His past life upsets him a good deal.

D．He has not got the expected pension.

听力原文：M: I didn't expect to see you here.

W: Francis was sick and asked me to work today instead.

Q: What can be concluded from this conversation？

(14)

A．The woman is taking Francis'place at work.

B．Francis and the woman are working together today.

C．The woman is expecting to take today off.

D．Francis asked if the woman was sick.