She was complaining that the doctor was ________ t
oo much for the treatment he was giving her.
A) expending B) offering
C) costing D) charging
oo much for the treatment he was giving her.
A) expending B) offering
C) costing D) charging
第1题
She was complaining that the doctor was ______ too much for the treatment he was giving her.
A) extending B) offering C) costing D) charging
第2题
第3题
听力原文:W: Mary is always complaining about her job.
M: Maybe if you try typing letters every day, you'd see what it's like.
Q: What does the man mean?
(5)
A.The woman would understand if she did Mary's job.
B.The woman should do the typing for Mary.
C.The woman should work as hard as Mary.
D.The woman isn't a skillful typist.
第4题
听力原文:W: I wish I could get used to this American custom of using first names.
M: I usually call my good friends by their first names.
Q: What is the woman complaining about?
(19)
A.Not getting what she wants.
B.A custom that is new to her.
C.Calling up customers.
D.Some of her good friends.
第5题
听力原文:M: How would you like to go to McDonald's for lunch?
W: I don't mind going there,but there is something I hate. It's too noisy inside especially during the weekends.
Q: What does the woman say about lunch at McDonald's?
(15)
A.She feels that the man must go there by himself.
B.She is complaining about the noise inside。
C.She is disappointed that the McDonald's is always too oily.
D.She feels that she can't stand the circumstance inside.
第6题
【B1】
第7题
When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ().
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show their written proof of the purchase to the store
第8题
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
第9题
听力原文:M: I'm never going to that coffee house again!
W: Why?What happened?
M: It's the third time in a week that I've had lousy service. I don't expect five-star treatment,but I do expect service industry employees to be at least civil.
W: What happened this time?
M: I walked in and went up to the counter to place my order. The woman working there was talking to her friend,another customer. I stood there,clearly needing to be waited on and she couldn't have cared less.
W: You mean she didn't even acknowledge you?
M: Are you kidding?She didn't stop talking for one second. When she finally took a breath,I told her my order. She gave me a dirty look and finally turned around to get my coffee. She practically threw it at me!
W: Well,maybe she was having a bad day. At least you got your coffee.
M: I got a cup of coffee,but not the kind I ordered. When I realized it,I went back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order. She had the chutzpah to try to tell me that I had made a mistake in telling her my order. Not only did she not take responsibility for her mistake,she tried to tell me that it was my fault!
W: That's really infuriating. What are you going to do?
M: One good thing about her talking with her friend for so long is that I got her name. I'll be calling the manager to Complain.
W: Aren't you overreacting?
M: No,I'm not. She's lucky I didn't pour the coffee over her head!
(23)
A.She is complaining to her manager.
B.She is talking on the phone with her friend.
C.She is talking with her friend in person.
D.She is checking phone messages.
第10题
A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in questions. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体声音响) does not work.”
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
第31题:When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store or purchase
D) show some written proof of the purchase to the store